Terms and Conditions
Last updated: August 20, 2026
1. About us
These Terms and Conditions apply to the website and experiences provided by:
Santa Claus Reindeer Oy
Business ID: 2558983-5
Joulumaantie 13
96930 Rovaniemi, Finland
Email: info@santaclausreindeer.fi
Phone: +358 40 833 9818
2. Scope
These Terms apply to the use of our website and the booking of reindeer experiences, safaris, farm visits, and related activities offered by Santa Claus Reindeer Oy.
Some experiences may be informational and not directly bookable online. An enquiry does not create a confirmed booking until Santa Claus Reindeer Oy confirms it in writing.
3. Experience information
Experience descriptions, durations, locations, prices, age requirements, availability, inclusions, and participant requirements are shown on the relevant experience page or booking platform.
We aim to keep information accurate, but minor changes may be necessary because of weather, animal welfare, safety, seasonal conditions, or operational requirements.
If there is a conflict between these Terms and the specific conditions shown during checkout, the specific booking conditions apply to that booking.
4. Booking and confirmation
A booking becomes confirmed only after:
- The required information has been submitted;
- Payment or payment authorisation has been completed, where applicable; and
- A booking confirmation has been issued.
Bookings may be processed through a third-party booking platform. Additional platform terms may apply and will be shown during the booking process.
5. Prices and payment
The total price, currency, taxes, payment method, and any additional charges will be shown before the booking is completed.
The customer is responsible for providing accurate booking and payment information. If payment is unsuccessful, the booking may not be confirmed.
6. Participant requirements
Customers must provide accurate information about all participants, including ages and any relevant mobility, health, dietary, or accessibility requirements.
Customers must follow all reasonable instructions given by our staff and guides. We may refuse participation where a person’s participation would create a safety, animal-welfare, or operational risk.
7. Arrival and meeting point
Customers must arrive at the stated meeting point at the time shown in their booking confirmation.
Late arrival may result in reduced participation time or loss of the activity. Refunds for late arrival or failure to attend are subject to the cancellation conditions shown during booking.
8. Customer cancellations and changes
Customer cancellation, change, and refund rights are governed by the cancellation conditions shown for the specific experience and in the booking confirmation.
Where applicable, cancellation requests must be made through the booking platform or by contacting us using the details above.
Some date-specific leisure services may be subject to legal exceptions to cancellation or withdrawal rights. The applicable conditions will be shown before booking.
9. Changes or cancellation by us
We may change, postpone, or cancel an experience when reasonably necessary because of severe weather, unsafe conditions, animal welfare, staff availability, supplier issues, government restrictions, or other circumstances beyond our reasonable control.
Where we cancel an experience, we will offer the remedy stated in the applicable booking conditions, such as rescheduling or a refund.
10. Animal welfare and safety
The welfare of our reindeer is central to every experience. Guests must follow guide instructions, behave calmly around the animals, and avoid actions that may frighten, injure, or disturb them.
We may end participation without refund if a guest behaves dangerously, abusively, or in a way that risks people, animals, or property.
11. Liability
Nothing in these Terms limits any liability or consumer right that cannot legally be limited.
Subject to applicable law, Santa Claus Reindeer Oy is not responsible for loss caused by inaccurate information supplied by the customer, failure to follow instructions, late arrival, or circumstances outside our reasonable control.
Customers are responsible for deciding whether an activity is suitable for their physical condition and personal circumstances.
12. Complaints
Please contact us as soon as possible if you have a concern during or after an experience so we have an opportunity to investigate and resolve it.
Complaints should be sent to:
info@santaclausreindeer.fi
Santa Claus Reindeer Oy
Joulumaantie 13, 96930 Rovaniemi, Finland
13. Privacy
Personal data is processed in accordance with our Privacy Policy.
14. Third-party services
Our website may link to or use third-party services, including booking, payment, map, analytics, and social-media services. Those services may have their own terms and privacy policies.
15. Intellectual property
Unless otherwise stated, the website content, text, photographs, graphics, logos, and branding belong to Santa Claus Reindeer Oy or its licensors. Content may not be copied, reproduced, or commercially used without permission.
16. Governing law
These Terms are governed by the laws of Finland, subject to any mandatory consumer-protection rights that apply to the customer.
17. Changes to these Terms
We may update these Terms when our services, booking process, or legal obligations change. The current version will be published on this page with its latest update date.